Complaint

NASIR MARKETING (UK) LIMITED

Complaints Procedure:

We aim for high standards of customer service and complaints will be handled quickly, effectively, fairly, and confidentially. You will at all times be treated with courtesy and respect.

In the cases of disputes, we will keep you informed about progress. Please find below a detailed outline of our complaints handling procedure.

If you have a complaint, please contact us with your concerns via one of our channels below:

Telephone: 07576342559

Post:
Customer Support Team
36 Gresham Road
Hall Green
Birmingham
B28 0HY

Email:
Nasir_mehmood13@yahoo.com

What will happen next after a complaint is received?

    1. Once received, your complaint will be logged and a notification of your complaint reference number, together with confirmation of receipt along with a copy of this procedure, sent to you within 2 business days. This number must be quoted in any future correspondence.
    1. We will then investigate your complaint. This will normally involve passing your complaint to our client care partner, who will review your complaint and speak to you or the member of staff who acted for you.
      At this stage, we aim to agree a resolution with you
    1. Within 10 days of receipt of the complaint, we will write to you to confirm what took place and any solutions/suggestions to resolve the matter.
    1. If we have been unable to progress to a proposed resolution within ten business days, an update will be sent you via your preferred method of communication or you may contact us at any time if you wish to add any further information which will help with the investigation or to discuss any aspect of your complaint. We will write to you to inform you of our decision as soon as our investigation is complete.
    1. If you are micro business and your complain remain unresolved over 8 weeks. We shall issue an 8 Week/deadlock letter as you can further escalate the complain to Ombudsman, who provides an independent and impartial Alternative Dispute Resolution service that is free for our customers to use
      Please find below all contact details you should require escalating the complaint to ombudsman.
      Website – www.ombudsman-services.orgPhone – 0330 440 1624
      Email – enquiry@ombudsman-services.org
      Postal Address – The Energy Ombudsman, P.O. BOX 966, Warrington, WA4 9DF

In addition, it’s easy to get free, independent advice so that you ‘Know your rights’ as an energy consumer.

To ‘Know your rights’ please visit the following for additional assistance: –

If you live in Scotland,

You can get in touch with all of the above at any time during the complaints process. Additionally, if you would like to review a copy of The Gas and Electricity (Consumer Complaints Handling Standards) Regulations 2008.

Please visit: https://www.legislation.gov.uk/uksi/2008/1898/contents 

  • Nasir Marketing (UK) Ltd, Reg number: 10929599
  • TAddress: 36 Gresham Road, Hall Green, Birmingham, B28 0HY
  • Email: nasir_mehmood13@yahoo.com, M-07576342559